Your membership is activated once the first shipment is purchased. This can be purchased at the time of signing up or the next schedule shipment. Club members are eligible for all membership benefits from the date their membership become active.

If you miss two shipments in succession due to failed payments your membership will be cancelled.

Membership benefits will cease when a membership is placed on hold or is cancelled.

If your order has been packed incorrectly, please notify us (wineclub@smithandsheth.com) within 7 days so we can repack and send you the correct wines. 

If your shipment payment declines we will retry the payment after three days. Declined payments will move your order to the end of the queue for reprocessing and packing.

We sure can! All international club memebers will receive the same communications and confirmation of any additional costs associated with shipping.

Our memberships are tailored to the many and varied Smith & Sheth wine lovers. Please see costs outlined on the Wine Club page with approximate costs based on the different options.

When you sign up as a wine club member you will receive an online account and password prompt. Here, you can login to view your previous orders and upcoming wine shipments, edit your contact details and shipping address or request to change membership options.

Keeping your payment and delivery details up to date is important to ensure there are no delays or issues with the processing and dispatch of your shipments. This can be done by logging into your membership portal.

Additional costs for retrieving or redirecting shipments or extra delivery fees incurred due to inaccessible, inccorect or unsafe addresses may be passed on to you and charged to your credit card.

Login to your account area on our website.
Click on my account.
Click on Club memberships.

You can also adjust your shipment by emailing our wine club concierge at wineclub@smithandsheth.com

Smith & Sheth wine club members receive 20% discount on RRP of all additional retail wine purchases.

All wine club purchases include freight within New Zealand.

Each shipment is based on the latest and greatest Smith & Sheth releases. In March, it’s our refreshing whites and Heretaunga Chardonnay, Cabernet Franc and Syrah. In June, you’ll be the first in the world to get your hands on our Grand Cru – the Howell Chardonnay, Omahu Syrah and Omahu Cantera.

At least two weeks before the shipment, we'll send you an email outlining the wines selected for your club shipment. This will give you time to customise your wine selection based on your preferences.

The cost of each shipment together with any applicable international freight costs will be charged to the credit card submitted with your membership application. We will indicate the approximate date your card will be charged during the shipment month. All credit cards are stored in our encrypted payment system and cannot be viewed by any staff member at any time.

You can change your Wine Club order at any time up to 1 week prior to the shipping date. We will notify you of any resulting change to the amount to be charged to your credit card.

You can change to another membership option at any time up to 2 weeks prior to any shipping date.

We appreciate that some members may from time to time may be away from home and/or unable to receive a delivery, so you may skip a shipment by notifying us up to 2 weeks prior to the shipment date without losing your benefits provided you do not skip more than two shipments in a calendar year.

While we would be very sorry to see you go, we understand circumstances change. Your membership can be cancelled by written notice at any time up to 2 weeks prior to any shipping date. You may also choose to place your membership on hold rather than cancelling, which will enable you to continue to receive our newsletters and all offers until you choose to recommence your quarterly shipments. Membership benefits will cease at the time of cancellation or hold.

If you would rather pick up your wines from our head office in Havelock North you can select that option when specifying your shipment information.